application for launching iRidium visualization on Windows 7/8/10
Download and install from the iRidium mobile web site the i3 pro application included in the iRidium setup. The i3 pro.exe application is available in "Start > All programs > iRidium Mobile 2"
Fast synchronization of projects with i3 pro is performed via iRidium Transfer. To work with iRidium Transfer, authorize in i3 pro using logs and the integrator password from the iRidium mobile web site.
Use of Transfer is available for the integrator only, as a debugging tool. Use the iRIdium Cloud service to send projects to the end-user
If Search does not work, read the instructions "Transfer Troubleshooting"
Add the project file (*.irpz) in iRidium Transfer. You can send the project file from iRidium Studio in Transfer by clicking "Send To Panel" on ToolBox
A control panel has two red fields:
Variant 1 Click Reload in Transfer
Variant 2 Click "Send To Transfer" in Studio
If the panel is not updated and the panel indicator does not become green, read "Transfer Troubleshooting"
Before purchasing the license work with iRidium is performed locally - the projects are uploaded on control panels with the help of iRidium Transfer. At that the Test mode of i3 pro is activated automatically.
iRidium Transfer does not work with use of commercial licenses. You need to upload projects in iRidium Cloud. The cloud stores the projects you want to provide for users of automation systems.
Authorize on the iRidium mobile web site to start work with iRidium Cloud. Go to the My account section, the My projects tab.
1 Create a folder and an object.
2 Upload projects from PC
Keep in mind that the Enterprise+ license has limitations for the number of projects which can be uploaded on the licensed object.
3 Select the suitable license
When the license is assigned to the object, it cannot be transferred to another object! But you can add functions to it.
You can buy licenses in advance in the Price tab (My account).
If the license is short of some functions, you can update it and pay for the required functions. The license update is performed in object settings:
4 Invite users
5 Upload projects on control panels and the server
If there are no server projects in the cloud during authorization, you can upload them later in the server web interface, the Cloud tab, the Projects menu.
Control of the i3 pro application is performed via the menu which can be opened:
The following actions are available in the i3 pro menu
The system menu is a system section of the application in which functions for fine-tuning the operation of the application and the project are grouped
Host - the IP-address of PC from which the update will be performed. It will be written automatically at control panel "Search" in iRidium Transfer
Port - the ТСР port for project update. It is not reccomended to change it! If you need to change Update Port, also change it in the Transfer settings.
Enable - to activate\deactivate the possibility of project update on the control panel.
Update Now - to start project update from the indicated Host:Port
Render (Windows) - it allows you to select the system of image formatting. It is recommended to change it if your video card does not support one of the render types or iRidium does not close correctly (stays in the Windows task bar)
Brightness - control of the iPad, iPhone, iPod touch screen brightness
Mute - to turn sounds in the application on/off
Show FPS - to show the speed of interface update (frames per second)
Show License Message - to show/hide the message about working without a license.
Enable System Menu - to turn on/off the possibility of activating the i3 pro settings on holding in the application window.
Version... - i3 pro version
HWID... - the identifier of the Windows panel. It is used at licensing
i3 pro for Windows (unlike for iOS, Android and Mac) allows you to see the system log directly in the application (Local logging). You can also send the log file to a remote PC (Remote logging)
You can open the log of the i3 pro client application for Windows by clicking F4 in the application window (or in Emulator).To enable display of required data in the log:
The i3 pro log can be sent to a remote PC. The sending of the log is performed with the help of special programs for registration of the system log which are called Syslog Server. Example of such program: Ipswitch Syslog Server.
Install and set up Syslog Server:
Set up i3 pro for connection to Syslog Server:
There is a number of typical problems which can lead to the disfunction of the panel search in iRidium Transfer or disable project uploading on control panels. Even when your application is set up correctly you can face the situation when you need to check some settings of PC, network and safety.
All problems described in this article can occur in practical work. Please check their solutions here before contacting iRidium Support Team!
Panel indication in Transfer
The indicator in Transfer displays the i3 pro state. To update the project the indicator has to be green (On) and i3 pro has to be started and opened:
Please perform all actions below one by one. They will help you to find and fix the problem:
If you see the yellow icon On of i3 pro panel in Transfer it means that the ability of update has been trned Off in i3 pro settings. To turn it On again:
iRidium versions on PC and your control panel have to correspond:
The OS version of control panels mast be supported. For V3.x (i3 pro) you have to use:
Make sure the Wi-Fi network is not "Public", as Search and Upload will not work in this mode.
Only ONE network connection should be selected in the Transfer settings:
Confirm the changes and restart Transfer.
Turn off the Windows brandmauer. It is the most common reason of problems with project upload.
The brandmauer does not show messages about blocking Transfer. The problem can appear after you reinstall Transfer, restart your PC or change your Wi-Fi network even if there were no problems before.
Start > Control Panel > Windows Brandmauer >Turn Windows Brandmauer On or Off > Turn Brandmauer Off.
If it helped add iRidium Transfer in the list of exceptions of the brandmauer (or temporarily turn it off).
Turn off any anti-virus software (for example, AVAST, ESET, Kaspersky, Dr.WEB, Microsoft, Panda, Agnitum, etc.) temporarily. If you are sure that you will do it correctly just add iRidium Transfer in the list of exceptions of your anti-virus software. Restart Transfer.
The project might not upload on the control panel because of incorrect settings of the IP-network.
For example, on one of the devices Wi-Fi can be off or the devices might be in different IP-subnetworks. To check it, pingthe control panel with the PC where Transfer is running:
Start > Run > cmd > ping <IP of the panel> >>> ping 192.168.0.10
Start > Run > cmd > ping <IP of the panel> >>> ping 192.168.0.10
Check network settings on all devices - their addresses should belong to one network and subnetwork:
If there are problems with network connection please contact your local network administrator.
The Transfer application uses ТСР port 10000 and UDP ports 10001, 10002 for searching panels and uploading projects. Some applications, for example uTorrent, also use these ports and thus block the work of Transfer.
If the port of project uploading (10000) is busy, you will see the message in Transfer. Do not ignore it. Turn off the third-party applications which show network activity and restart Transfer.
Make sure you added your project and license in Transfer, and not only upload the standard interface (default screen saver) which is stored in Transfer by default.
When making any changes in your project you need to update the project in Transfer for these changes to be uploaded on the control panel.
If you use the static address of the PC and panel, make sure all required fields of connection settings are filled in (especially the router address). Otherwise, you will have ping but Search will not work.
- The device IP-address should be unique in one IP subnetwork
- The router have to be indicated and it should be done correctly. Otherwise, the client will not be able to connect to Transfer for project uploading.
- DNS should be indicated. Generally it is the same as Default Gateway
If you use DHCP click "Renew Lease"
Due to security settings on Samsung note 3 tablets and due to problems with firmware on some HTC smartphones (HTC Sensation, HTC Incredible S) the panel search function and update from Transfer do not work.
In the case of such problem you should update your project through i3 pro system settings. See more information about it in “What to do if you couldn’t fix the problem”.
Use these instructions if you need to solve the problems urgently. In other cases please contact iRidium Support Team to find out the reasons of problems with panel search or project upload as this method does not always help.
You can initiate project upload manually. The indicator of the panel in Transfer will be red but in some cases the project upload becomes possible.
If Search didn’t work, it will not work but you will be able to upload your projects by restarting the application on the panel.
Please go through all the above mentioned solutions one more time. If it didn't work, contact iRidium Support Team.